Week notes w/c 21 October 2019

Mostly a week of rest and recovery but with a few notable moments. Monday – a long recovery walk up a hill Last day in Lisbon and time for a recovery walk up a very long hill rewarded with the most amazing visual backdrop for a picnic lunch.  A trip to Lisbon isn’t complete without mentioning the ticket machines. I’ve been fascinated by these beasts since my MSc when I

Week notes w/c 14 October 2019

Tuesday – building a discovery research plan tough call to do because there is so much to do Tuesday’s challenge was to prepare a research plan for the discovery phase of my project. We’ve got some pointers from earlier research, of where to go and look, which is great, but building a plan is still a challenge.  We don’t know what we don’t know. And we won’t know our discovery

Week notes w/c 7 October 2019

Tuesday – User research in the fields Tuesday was out and about today in the North York Moors. Talking to farmers. And the occasional sheep.  It was also the first time out with a new mobile lab set up. The plan was set up by my Ideasmith partner Ian, and uses OBS recording software to capture the user’s screen and a webcam. Kudos to him, it works really well for

Life moves pretty fast. If you dont stop and look around once in a while you could miss it.

Week notes w/c 30 September 2019

Monday – Content design workshop I think I’m in love with a new profession. If I ever move on from user research then this is what I would love to do. Content design is so important to delivering a great service but so seldom acknowledged. My small contribution was talking about how user research helps content designers and writers test what works with users, observing how people read, engage and