Week notes w/c 7 October 2019

Tuesday – User research in the fields Tuesday was out and about today in the North York Moors. Talking to farmers. And the occasional sheep.  It was also the first time out with a new mobile lab set up. The plan was set up by my Ideasmith partner Ian, and uses OBS recording software to capture the user’s screen and a webcam. Kudos to him, it works really well for

Life moves pretty fast. If you dont stop and look around once in a while you could miss it.

Week notes w/c 30 September 2019

Monday – Content design workshop I think I’m in love with a new profession. If I ever move on from user research then this is what I would love to do. Content design is so important to delivering a great service but so seldom acknowledged. My small contribution was talking about how user research helps content designers and writers test what works with users, observing how people read, engage and

Roche Abbey

Week notes w/c 21 September 2019

Monday – win-win research planning Until recently I was working in an agency running user research projects on an ad-hoc basis. In my new role I’m embedded in a large project. Not only does this give me the advantage of working with other user researchers but also allows me to learn from and build on research done before. For some reason, when you’re in an agency, clients are reluctant to