User researcher, mentor, swimrunner
As user researchers, we are the champions of the people who use the products and services our organisations deliver. We need to make sure we champion all of those users, including those with accessibility needs. So that means we need to research with them but in reality, they often get missed out because of the … Read more
User research is a highly skilled and highly demanding role in any service or organisation We need to focus on the details of research and then zoom out and understand high level implications, we need to switch our communications mode to match each of our stakeholders and with our users, and we need to research, … Read more
What is informed consent? When we hear the words “informed consent”, we think about it as a noun, the document that is at the start of each research session to get the participant’s signature to go ahead. In this article I’d like to talk about “informed consent” as the verb, the active process of getting … Read more
At the start of a project we often run a phase of discovery research where we aim to learn as much as we possibly can to understand the users. And then as we move on our research narrows and we focus more on testing usability of prototypes through to fully developed services. As design and … Read more