Week notes w/c 2 December 2019

Recruitment A week of meetings this week, including team leaders of some staff we’ll be researching with in the future. Recruitment can be so time-consuming that it takes away from other work you really should be doing. Fortunately these staff have been involved in research programs before and are happy to put themselves forward for some more. However previous experience with research can be a bit of a double edged

Week notes w/c 18 November 2019

Monday – Content design I was recommended this book by a content designer who told me “Sarah Richards, she literately wrote the book on content design”. And I’d recommend it on. It’s a small book, easy to read in a couple of sittings. And it lays out the ground work for content design. Focus on your message, write clearly, cut the fluff. But. And there is a but. I found

Week notes w/c 11 November 2019

Tuesday – a hug and a memory A colleague hugged me today just out of the blue. I think it came as much of a surprise to him as to me. A genuine expression of thanks and relief that reminds you how we’re all human and living in our own little pool of worries.  I’d done some research sessions a few weeks ago, standing in for a colleague and then

Week notes w/c 4 November 2019

Monday – research plans The start of the week was about getting feedback from my team and getting them on board with the research plan. Latter part of the week was about refining it for buy in from stakeholders. Two very different audiences but equally important so you can deliver your best as a user researcher.  As an agency researcher, the research plan serves as a statement of work that

Week notes w/c 21 October 2019

Mostly a week of rest and recovery but with a few notable moments. Monday – a long recovery walk up a hill Last day in Lisbon and time for a recovery walk up a very long hill rewarded with the most amazing visual backdrop for a picnic lunch.  A trip to Lisbon isn’t complete without mentioning the ticket machines. I’ve been fascinated by these beasts since my MSc when I

Week notes w/c 14 October 2019

Tuesday – building a discovery research plan tough call to do because there is so much to do Tuesday’s challenge was to prepare a research plan for the discovery phase of my project. We’ve got some pointers from earlier research, of where to go and look, which is great, but building a plan is still a challenge.  We don’t know what we don’t know. And we won’t know our discovery

Week notes w/c 7 October 2019

Tuesday – User research in the fields Tuesday was out and about today in the North York Moors. Talking to farmers. And the occasional sheep.  It was also the first time out with a new mobile lab set up. The plan was set up by my Ideasmith partner Ian, and uses OBS recording software to capture the user’s screen and a webcam. Kudos to him, it works really well for

Life moves pretty fast. If you dont stop and look around once in a while you could miss it.

Week notes w/c 30 September 2019

Monday – Content design workshop I think I’m in love with a new profession. If I ever move on from user research then this is what I would love to do. Content design is so important to delivering a great service but so seldom acknowledged. My small contribution was talking about how user research helps content designers and writers test what works with users, observing how people read, engage and

Roche Abbey

Week notes w/c 21 September 2019

Monday – win-win research planning Until recently I was working in an agency running user research projects on an ad-hoc basis. In my new role I’m embedded in a large project. Not only does this give me the advantage of working with other user researchers but also allows me to learn from and build on research done before. For some reason, when you’re in an agency, clients are reluctant to