User research is a highly skilled and highly demanding role in any service or organisation We need to focus on the details of research and then zoom out and understand high level implications, we need to switch our communications mode to match each of our stakeholders and with our users, and we need to research, analyse and present findings in incredible short turn arounds. When your performance levels dip, anxiety
What is informed consent? When we hear the words “informed consent”, we think about it as a noun, the document that is at the start of each research session to get the participant’s signature to go ahead. In this article I’d like to talk about “informed consent” as the verb, the active process of getting consent which is more than the signing of a piece of paper. It’s important to
At the start of a project we often run a phase of discovery research where we aim to learn as much as we possibly can to understand the users. And then as we move on our research narrows and we focus more on testing usability of prototypes through to fully developed services. As design and development ramps up for these, researchers need to rapidly turnaround findings and recommendations to avoid